Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners about user behavior and preferences.
At Fedoka Dibef, we use cookies to enhance your experience when browsing our packaging solutions, remembering your preferences, and understanding how our agricultural customers interact with our services.
2. Types of Cookies We Use
3. Specific Cookies Used
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| cookiesAccepted | Remembers your cookie consent choice | 1 year | Essential |
| sessionID | Maintains your session during website visit | Session | Essential |
| languagePreference | Remembers your language choice | 6 months | Functional |
| contactFormData | Saves partially completed contact forms | 1 day | Functional |
| _ga | Google Analytics - distinguishes users | 2 years | Analytics |
| _fbp | Facebook Pixel - tracks conversions | 3 months | Marketing |
4. Third-Party Cookies
Our website may contain content from third-party services that set their own cookies. These include:
- Google Analytics: Helps us understand website usage patterns and improve our services for durian farmers
- Google Maps: Provides location services for our factory and delivery areas across Sabah
- Facebook Pixel: Enables us to show relevant ads to agricultural businesses on Facebook
- YouTube: If we embed videos about our packaging solutions or farming techniques
- Bootstrap CDN: Delivers website styling and functionality
5. How We Use Cookie Information
The information collected through cookies helps us:
- Understand which packaging solutions are most popular among Malaysian farmers
- Improve our website navigation and user experience for agricultural businesses
- Personalize content based on your interests in durian packaging
- Measure the effectiveness of our marketing campaigns in the agricultural sector
- Provide customer support and respond to inquiries more effectively
- Ensure website security and prevent fraud
- Comply with legal requirements and business record-keeping
6. Managing Your Cookie Preferences
You have several options for managing cookies on our website:
Browser Settings
Most web browsers allow you to control cookies through their settings preferences. You can:
- Block all cookies
- Allow only first-party cookies
- Delete existing cookies
- Set up notifications when cookies are being sent
Opt-Out Links
For specific third-party services, you can opt out directly:
- Google Analytics: Google Analytics Opt-out
- Facebook: Adjust your ad preferences in your Facebook account settings
- YouTube: Manage your Google account privacy settings
Important Note
Disabling certain cookies may affect the functionality of our website. Essential cookies cannot be disabled if you want to use our services, including requesting quotes for packaging solutions.
7. Cookie Consent
When you first visit our website, you'll see a cookie banner asking for your consent. By clicking "Accept," you agree to our use of all cookies as described in this policy. Your consent is stored for one year, after which you'll be asked again.
You can withdraw your consent at any time by clearing your browser cookies or contacting us directly.
8. Data Protection and Security
Cookie data is treated with the same level of security as other personal information. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction.
Cookie data is stored securely and is only accessible to authorized personnel who need it for legitimate business purposes related to our packaging services.
9. International Transfers
Some of our third-party service providers (like Google Analytics) may transfer cookie data outside of Malaysia. These transfers are conducted in accordance with applicable data protection laws and appropriate safeguards.
10. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending email notifications to registered customers for major changes
- Displaying a notice on our website for 30 days after significant updates
11. Legal Basis for Processing
Under Malaysian data protection law (PDPA 2010), our legal basis for processing cookie data includes:
- Consent: For marketing and analytics cookies
- Legitimate Interest: For functional cookies that improve user experience
- Contractual Necessity: For essential cookies required to provide our services
- Legal Obligation: For cookies required for compliance purposes
12. Children's Privacy
Our website is intended for agricultural businesses and adult farmers. We do not knowingly collect cookie data from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.
13. Contact Us About Cookies
If you have questions about our use of cookies or want to exercise your rights regarding cookie data, please contact us:
- Email: privacy@scleroenou.org or contact@scleroenou.org
- Phone: +60 3 1185 34570
- Address: Jalan Industri Kepayan, Mile 5.5, Kota Kinabalu, Sabah 88200, Malaysia
- Business Hours: Monday - Saturday, 8:00 AM - 6:00 PM (Malaysia Time)